Account & data
Request account deletion
Ask Walkerbiz Ltd to delete your TapRoute account and the data associated with it. You do not need to reinstall the app to make a request.
Send your request
Use the email address associated with your TapRoute account where possible. Include your account email and ask to delete your TapRoute account and associated data.
Contact: team@taprouteapp.com
Prepare a deletion requestDo not include passwords, verification codes, card numbers or customer lists. If you no longer have access to your sign-in email, describe that in your request so we can arrange appropriate verification.
What happens next
The TapRoute team handles these requests manually. Sending a request does not automatically erase records. We review your request and explain its outcome.
- We confirm receipt and verify that the request concerns your account.
- We identify the account and associated records, including any shared business records or outstanding transactions that need separate handling.
- We explain any information that must be retained, the reason and retention period, and any further action needed from you.
- We delete the account and associated information that no longer needs to be retained, then confirm the outcome.
A deletion request is not a payment refund or a subscription cancellation. We will explain separately if either is relevant to your account. You do not have to make another purchase to request deletion.
Data covered by the request
The review covers your TapRoute account and associated personal information, such as account details, workspace records, notes and relevant provider-linked identifiers. Payment, tax, security or dispute records may have separate retention obligations. Other people's accounts and records are not deleted solely because you request deletion of your own account.
Disabling your account or signing you out alone does not complete deletion. We will not describe a request as completed while required work remains.
Need help instead?
Contact the same support mailbox if you want to correct information or discuss a problem before requesting deletion. Read the TapRoute privacy notice for information about data use and your choices.